Ach chocolate logo

Subscribe our newsletters and be the first one to get special offers and discounts!


    Follow us


    Shipping and Return

    1. Delivery
      1. Seller aims to transfer particular goods to the courier within 2 business days after the payment received.
      2. Lietuvos pastas, AB service for delivery of goods is used. The price of delivery is 2,99 EUR.
      3. Any order will shipped through Lietuvos pastas, AB by registered mail.
      4. The buyer can read information regarding Lietuvos pastas, AB working hours (delivery time) and Lietuvos pastas, AB services in Lietuvos pastas, AB webpage.
      5. We are not delivering goods to Kursiu Nerija or outside the territory of Lithuanian Republic.
      6. We do not accept liability for non-received items due to wrong delivery details provided by the Buyer or due to the Buyers inability to accept the package from the courier on the couriers terms.
    2. Returns
      1. The buyer is entitled to return or to change the goods according Lithuanian legislation (Order No. 271 of the Minister of Economy dated on 29-06-2001 and Order No. 258 of the Minister of Economy dated on 17-08-2001) and during 14 days from the arrival of goods.
      2. In addition to the standard return policy for internet purchases, EU customers have 7 working days to cancel their order, beginning the day after receipt of the goods, in accordance with Distance Selling Regulations No. 258 approved by the Minister of Economy. Furthermore, you must submit your order cancellations in writing to, placing direct reference to your specific order.
      3. The Buyer understands that the goods might have different picture on the website in a comparison to the originals due to various characteristics and (or) settings of the computer or phone. The Seller is not liable for any decisions made by the Buyer based on such situation.
      4. For food regulation reasons chocolates and cannot be returned or exchanged (unless they are defective or out of date).
      5. Any protective casing that was delivered with your order should be returned as well if you would like an exchange or refund for a defected goods. Please always use original packaging.
      6. Buyer’s request regarding return or exchange of the defected goods should be given in written form and accompanied with the proof of purchase of goods with a detailed description of a defective.
      7. Buyer’s refund might be fulfilled in 10 working days after the defected goods were returned to the Seller and the Seller confirmed that the goods have been accepted as returned. Delivery fee is non refundable.
      8. Sometimes thinner chocolate bars brake or whiten during the transportation but this does not oblige us to reimburse for the item.
      9. We do not accept liability for non-received defective goods returned.
      10. Return fee is payed by the Buyer.